Refund Policy

1. Overview

At ProMind Media, we stand behind our work. We offer two guarantees designed to protect your investment: our 30-Day Money-Back Guarantee on management fees and our Coffee Guarantee on free audits.

This policy explains how each works, what's covered, and how to request a refund.

2. 30-Day Money-Back Guarantee

What this guarantee covers

• The $500 management fee for your first month of service
• Applies only to the first 30 days from your first payment date
• Full refund — no partial refunds or proration

What this guarantee does NOT cover

• Ad spend paid to Google — Once spent on the Google Ads platform, this money is paid directly to Google and is not recoverable by us
• Any third-party tool subscriptions you may use (call tracking, CRM, etc.)
• Months beyond the first month of service
• Subsequent re-engagements after a previous cancellation

Eligibility

To be eligible for the 30-day refund:

• You must request the refund within 30 days of your first payment
• You must have granted us proper access to your Google Ads account during the engagement
• You must have responded to our communications in a reasonable timeframe
• You must not have already received a refund from us previously

3. Coffee Guarantee

How it works

When you book a free 30-minute Google Ads audit with us, we promise to find at least one actionable improvement to your account. If we don't, we'll send you a $10 Starbucks digital gift card as a thank-you for your time.

Eligibility for the Coffee Guarantee

• You must complete the full 30-minute audit (live Zoom or async with granted access)
• You must grant us read-only access to your active Google Ads account
• Your account must have at least 30 days of active ad spend history (we need data to audit)
• You must spend a minimum of $1,500/month on Google Ads
• The audit must be for Google Ads (SEO audits are not covered)
• One $10 gift card per business / company domain
• The determination of "actionable improvement" is at our reasonable professional discretion

How the gift card is delivered

If you qualify for the Coffee Guarantee, we will send your $10 Starbucks digital gift card to the email address you provided within 7 business days of audit completion.

4. How to Request a Refund

For the 30-Day Money-Back Guarantee

1. Send an email to angel@promindmedia.com
2. Include your business name, the email address used for payment, and the date of your first payment
3. Brief reason for refund (optional but helpful for our improvement)
4. We'll confirm receipt within 1 business day
5. Refund processed within 7-10 business days via Stripe

For the Coffee Guarantee

If you believe you qualify for the Coffee Guarantee (no actionable improvements found during your audit), notify us at the end of your audit call or reply to the audit summary email. We'll process your gift card within 7 business days.

5. Refund Processing

Timeline

• Email confirmation: Within 1 business day of your request
• Refund processed by us: Within 3 business days
• Refund appears on your statement: 5-10 business days (depending on your bank)

Method

Refunds are processed via the original payment method (Stripe). If your card has expired or been canceled, please notify us so we can arrange an alternative refund method.

What happens after a refund

• Your services are immediately cancelled
• We remove our access from your Google Ads account
• You retain full ownership of your account and all data
• We will not charge you for any future months
• Any work we've done on your account (ad copy, keyword lists, campaign structures) remains yours

6. What's Not Covered

To be transparent, the following are not eligible for refunds:

• Google Ad Spend — Money paid directly to Google for clicks and impressions cannot be refunded by us
• Past months — Once a billing month is complete and service has been delivered, that month is not refundable
• Third-party services — Tools, software, or services from other providers
• Time investment — We do not compensate for time spent on calls, emails, or account setup
• Re-engagements — If you previously canceled and re-engaged, only the initial 30-day guarantee applies
• Performance disappointment beyond 30 days — We provide a 30-day window to evaluate fit; after that, the service is non-refundable

7. Disputes and Chargebacks

Filing a chargeback without first attempting to resolve the issue with us may result in:

• Immediate termination of services
• Loss of eligibility for future engagements
• Collection of disputed amounts if the chargeback is unjustified

We take our 30-day money-back guarantee seriously and process legitimate refund requests promptly. There is no need for chargebacks — just email us.

8. Contact Us

Questions about refunds? We're here to help.

We've designed our guarantees to be fair, transparent, and customer-friendly. If something feels wrong, talk to us — we'll do our best to make it right.