Terms & Conditions

These Terms and Conditions ("Terms") govern your use of ProMind Media's services. By engaging our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By submitting a form on our website, booking an audit, or paying for our services, you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use our services.

2. Services We Provide

ProMind Media offers Google Ads management services for US-based service businesses. Our standard service includes:

• Free initial 30-minute Google Ads audit (Zoom or async with read-only access)
• Ongoing campaign management and optimization
• Weekly bid adjustments and budget management
• Ad copy creation and testing
• Negative keyword management
• Conversion tracking maintenance and verification
• Monthly performance reports
• Email support during business hours

3. Services We Do Not Provide

To be transparent about scope, our services do not include:

• E-commerce campaigns or Google Shopping ads
• Google Merchant Center setup or product feed management
• Search Engine Optimization (SEO) services
• Social media advertising (Meta, LinkedIn, TikTok, etc.)
• Landing page design or development
• Website changes or modifications
• Logo design, branding, or creative production
• Call tracking software (recommendations provided; setup separate)
• CRM integration beyond basic conversion tracking

4. Fees and Payment

Management Fee

Our management fee is $500 per month, billed monthly in advance via Stripe. The first payment is due upon engagement, and subsequent payments are automatically charged on the same date each month.

Ad Spend

Ad spend is separate from our management fee and is paid directly by you to Google. We recommend a minimum ad spend of $1,500 per month for meaningful campaign performance. We do not handle or invoice for ad spend.

Payment Method

All payments are processed securely through Stripe. By providing your payment information, you authorize us to charge the agreed-upon amount on a recurring monthly basis until canceled.

Failed Payments

If a payment fails, we will attempt to charge again within 3 business days. After two failed attempts, services may be paused until payment is received.

5. Client Responsibilities

To deliver effective service, we require that you:

• Grant us manager-level access to your Google Ads account
• Provide accurate business information, including services, target areas, and offerings
• Pay Google directly for ad spend (we are not responsible for Google billing issues)
• Respond to our communications in a timely manner for approvals and clarifications
• Maintain a functional, working website where ads can direct traffic
• Notify us of any major business changes that affect campaigns
• Maintain a minimum monthly ad spend of $1,500 (failure to do so may limit results)

6. Account Ownership and Access

You own your Google Ads account. We will request manager (MCC) access to your existing account or help you create a new account in your name. You retain full ownership of:

• Your Google Ads account and all data within it
• Campaign history, keywords, and conversion data
• Ad creatives we develop on your behalf
• Conversion tracking and analytics setup

You may revoke our access at any time. Upon cancellation, all account assets remain with you.

7. Cancellation

You may cancel our services at any time. There are no long-term contracts and no cancellation fees.

How to cancel

Send a cancellation request via email to angel@promindmedia.com at least 7 days before your next billing date. We will:

• Confirm cancellation in writing
• Stop the recurring Stripe charge
• Remove our access from your Google Ads account
• Provide a final account handoff with any relevant notes

Cancellations within billing cycle

If you cancel after a payment has been processed, services will continue until the end of the billing month. We do not prorate or refund partial months, except as covered by our 30-day money-back guarantee (see below).

8. Guarantees

30-Day Money-Back Guarantee

If you are not satisfied with our service in your first 30 days, we will refund your first month's management fee ($500). To request a refund:

• Submit a written refund request via email within 30 days of your first payment
• Refunds apply only to the management fee, not ad spend paid to Google
• The guarantee applies only to the first month of service
• Refund will be processed within 7-10 business days via Stripe

Coffee Guarantee

If our 30-minute Google Ads audit does not uncover at least one actionable improvement for your account, we will send you a $10 Starbucks digital gift card. Terms:

• One $10 Starbucks gift card per business (not per person)
• Applies only to the initial free audit (Google Ads only — not SEO or other services)
• You must complete the full 30-minute audit (live or async with granted access)
• Your Google Ads account must have at least 30 days of active spend history
• Determination of "actionable improvement" is at our reasonable professional discretion
• Gift card delivered within 7 business days of audit completion
• One redemption per company / business domain
• Offer valid only for qualified leads with minimum $1,500/month ad spend

9. Performance Disclaimer

While we apply 20 years of expertise to maximize your results, we cannot guarantee:

• Specific positions, rankings, or impressions on Google
• A specific number of clicks, leads, or conversions
• A specific return on ad spend (ROAS)
• That your cost per lead will decrease
• That your business revenue will grow

Any performance discussions, estimates, or projections are based on industry benchmarks and our experience, not guarantees.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the total fees you paid us in the preceding three months
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for lost profits, lost revenue, or business interruption
• We are not responsible for Google account suspensions, policy violations, or platform changes
• We are not liable for issues caused by your website, hosting, or third-party tools

11. Trademark Disclaimer

All product names, logos, and brands mentioned on our website or in our communications are property of their respective owners. The use of any trade name or trademark is for identification and reference purposes only and does not imply association with the trademark holder.

12. Governing Law

These Terms are governed by the laws of the United States. Any disputes arising from these Terms shall be resolved through binding arbitration in the United States, except where prohibited by law.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, contact us:

By using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them.